Orders are fulfilled from our U.S. warehouse. At this time, we do not offer international shipping.
Certain states, territories, military addresses, P.O. boxes, or other locations may be unavailable due to carrier or legal restrictions. Shipping availability will be confirmed at checkout.
2. Shipping Costs
Shipping costs are calculated at checkout based on your order, delivery address, and selected shipping method.
We may offer free shipping promotions on qualifying orders when stated on our website. All applicable shipping charges will be displayed before you complete your purchase.
3. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not normally processed on weekends or U.S. federal holidays.
Processing may take longer during holidays, promotions, or periods of high demand.
Orders may be subject to additional review before shipment.
You will receive a confirmation email after your order has been accepted.
4. Estimated Delivery Time
Estimated delivery times after dispatch are:
Standard Shipping: 2–5 business days
Expedited Shipping: 1–3 business days, where available
Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, incorrect address information, high order volume, or other circumstances outside our control.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.
Tracking information may take up to 48 hours to update after the carrier receives the package.
6. Accurate Shipping Information
You are responsible for providing complete and accurate shipping information, including your:
Full name
Street address
Apartment or unit number, if applicable
City, state, and ZIP code
Contact information
We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information provided during checkout.
7. Failed or Undeliverable Shipments
A shipment may be returned to us because of:
An incorrect or incomplete address
Multiple failed delivery attempts
Refusal of the package
Failure to collect the package
Carrier access restrictions
If a package is returned, we may arrange reshipment subject to an additional shipping fee or issue a refund minus the original shipping charges and any return-related costs, where permitted by law.
8. Delays Outside Our Control
We are not responsible for delays caused by circumstances outside our reasonable control, including:
Carrier disruptions
Severe weather or natural disasters
Public holidays
Labor disputes
Transportation interruptions
Government actions or legal restrictions
Incorrect or incomplete delivery details
If we become aware of a significant delay, we will make reasonable efforts to keep you informed.
9. Split Shipments
Your order may occasionally be shipped in more than one package.
If this happens:
You may receive multiple tracking numbers.
Packages may arrive on different dates.
You will not be charged additional shipping fees solely because we divided the order into multiple shipments.
10. Lost, Missing, or Stolen Packages
If tracking shows that your package has been delivered but you cannot locate it:
Check around the delivery location and any designated safe place.
Ask household members, neighbours, or building management.
Confirm that the shipping address on your order is correct.
Contact the carrier for additional delivery information.
If the package remains missing, contact us at cs@bigeggplant.com as soon as possible. We will assist with a carrier investigation where appropriate.
A carrier investigation may be required before a replacement or refund can be considered. We are not responsible for packages lost or stolen after confirmed delivery, except where required by applicable law.
11. Damaged Packages
If your order arrives damaged, please contact us at cs@bigeggplant.com within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Photographs of the package
Photographs of the damaged item and shipping label
Please keep all original packaging until we have reviewed your claim.
12. Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Orders can only be modified or cancelled before they enter processing or are dispatched. Once an order has shipped, we cannot change:
The delivery address
The shipping method
The products or quantities ordered
Submitting a cancellation request does not guarantee that the order can be cancelled before shipment.
13. Shipping Restrictions
We reserve the right to refuse, cancel, or restrict shipment to any location where fulfilling the order would violate applicable laws, regulations, carrier requirements, or our internal policies.
Availability of a product on the website does not guarantee that it can be shipped to every U.S. jurisdiction.
14. Contact Us
If you have questions about your order or this Shipping Policy, please contact us:
