This Refund and Returns Policy applies to purchases made through bigeggplant.com.
Please review this policy carefully before placing an order.
1. Health and Safety Restrictions
Because our products are health-related and may be ingestible, we cannot accept returns of products after they have been dispatched, except where the product:
Arrives damaged or defective
Is different from the product ordered
Is missing from the shipment
Is otherwise eligible for return or refund under applicable law
This restriction applies even if the product remains unopened. Once health-related products leave our controlled fulfillment environment, we cannot verify how they were stored or handled and cannot safely return them to inventory.
Please do not send a product back unless our customer-service team has authorized the return.
2. Order Cancellations
You may request to cancel an order before it has entered processing or been dispatched.
To request cancellation, contact cs@bigeggplant.com as soon as possible and include:
Your order number
The name and email address used for the order
The reason for the cancellation request
Submitting a cancellation request does not guarantee that the order can be cancelled. Orders that have entered processing or have already been shipped cannot normally be cancelled.
If we successfully cancel an order before dispatch, the payment will be refunded to the original payment method.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery.
Please provide:
Your order number
A description of the problem
A photograph of the shipping package
A photograph of the shipping label
Clear photographs of the damaged, defective, or incorrect product
Please keep the product and all original packaging until we have reviewed your claim.
After reviewing the claim, we may offer, as appropriate:
A replacement
A refund
A partial refund
Store credit, if you agree to receive it
We reserve the right to request additional information before approving a claim.
4. Missing Items
If one or more items are missing from your order, contact us at cs@bigeggplant.com within 7 days of delivery.
Please include your order number and photographs of:
The package as received
The shipping label
All products included in the package
We will review the shipment and fulfillment records before determining whether a replacement or refund is appropriate.
5. Lost Packages
If tracking does not show delivery and the package appears to be lost in transit, contact us so that we can investigate with the carrier.
If the carrier confirms that the package was lost, we may provide a replacement or refund, subject to the circumstances of the claim and applicable law.
If tracking shows “delivered,” please first:
Check around the delivery location and any designated safe place.
Ask household members, neighbours, building staff, or property management.
Verify the shipping address on your order.
Contact the carrier for delivery details.
We are not responsible for packages lost or stolen after confirmed delivery, except where required by law. However, we will assist with a carrier investigation where appropriate.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information.
We do not normally provide refunds or free replacements when delivery fails because of:
An incorrect or incomplete address
A missing apartment or unit number
An incorrect ZIP code
Refusal of delivery
Failure to collect the package
Multiple unsuccessful delivery attempts
If a package is returned to us, we may offer reshipment subject to an additional shipping fee. Any approved refund may be reduced by the original shipping charge, return shipping charge, and other costs incurred, where permitted by law.
7. Unauthorized Returns
Do not return products to the address shown on the package without first contacting us.
The warehouse or address shown on a shipping label may not be authorized to receive customer returns.
Returns sent without prior authorization may be refused, destroyed, or otherwise become ineligible for a refund. Contact cs@bigeggplant.com for instructions before returning anything.
8. Change of Mind
Due to the health-related and ingestible nature of our products, we do not accept returns or provide refunds because:
You changed your mind
You ordered the wrong product
You ordered the wrong quantity
You no longer want the product
You found the product elsewhere at a lower price
The product did not meet personal taste or preference expectations
Please review your order carefully before completing checkout.
9. Product Results and Individual Response
Individual results may vary. We do not guarantee that a product will produce a particular result for every customer.
A lack of expected results, personal dissatisfaction, intolerance, or an individual reaction does not automatically qualify an order for a refund.
If you experience an unexpected or concerning reaction, stop using the product and seek advice from a qualified healthcare professional. For a medical emergency, call 911 or seek emergency medical care immediately.
10. Refused Deliveries
Refusing a delivery does not automatically qualify the order for a refund.
If a refused package is returned to us, any refund will be evaluated after the package has been received and reviewed. Original shipping charges, return shipping charges, and other incurred costs may be deducted where permitted by law.
Health-related products returned through refusal may be destroyed and may not be eligible for refund.
11. Shipping Charges
Original shipping fees are generally non-refundable after an order has been dispatched.
If we shipped an incorrect or defective product, or if the entire order is confirmed lost in transit, we may refund the applicable shipping charge.
Where we cannot ship an order within the promised period and you do not agree to a delay, we will cancel and refund the unshipped order as required by applicable law. The FTC’s Mail, Internet, or Telephone Order Merchandise Rule requires qualifying sellers to obtain consent to certain shipping delays or issue a refund. FTC guidance.
12. Refund Processing
Approved refunds are issued to the original payment method.
After approval, refunds are generally submitted within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.
We cannot issue a refund to a different card, bank account, or payment method.
Shipping fees, discount codes, and promotional credits may not be refundable unless required by law.
13. Promotions, Free Products, and Bundles
Products provided free of charge do not have a cash refund value.
If a refund is approved for part of a discounted bundle or promotional order, the refund may be recalculated based on the price of the products retained and the terms of the promotion.
If returning or refunding an item causes the original order to no longer qualify for a promotion, the promotional discount may be deducted from the refund where permitted by law.
14. Duplicate Charges
If you believe you were charged more than once for the same order, contact us before submitting a payment dispute.
Please provide:
Your order number
The date and amount of each charge
A screenshot or record showing the duplicate charges
Some charges may be temporary payment authorizations rather than completed transactions. We will review our payment records and refund any confirmed duplicate payment.
15. Chargebacks and Payment Disputes
We encourage you to contact us at cs@bigeggplant.com before initiating a chargeback so that we have an opportunity to resolve the issue.
Submitting a chargeback does not guarantee a refund. We may provide the payment provider with relevant order, shipping, tracking, communication, and transaction records when responding to a dispute.
Nothing in this section limits any rights you may have under applicable consumer or payment-card laws.
16. Legal Rights
This policy does not limit any non-waivable rights available to you under applicable federal or state law.
If any part of this policy conflicts with applicable law, the applicable legal requirement will control.
17. Contact Us
For cancellation, refund, replacement, or return requests, contact us at:
