At Big Eggplant, we recognize the responsibility involved in providing health-related products. We aim to operate transparently, protect customer information, and promote informed and appropriate product use.
1. Responsible Access
Our website and products are intended for adults aged 18 or older.
Certain products may require a valid prescription, professional medical review, or other eligibility requirements under applicable law. We reserve the right to refuse or cancel orders that do not satisfy relevant safety or legal requirements.
2. Product Information
We aim to provide clear and accurate information about product ingredients, strengths, directions, warnings, and intended use.
Website information is provided for general informational purposes and does not replace professional medical advice, diagnosis, or treatment.
3. Customer Safety
We encourage customers to:
Consult a qualified healthcare professional before use
Read all instructions and warnings
Disclose relevant medical conditions and medications honestly
Use products only as directed
Never share prescription products with another person
Seek medical assistance if a serious reaction occurs
In a medical emergency, call 911 immediately.
4. Product Quality
We aim to work with appropriate manufacturers, suppliers, warehouses, and service providers and to maintain suitable product handling and fulfillment processes.
If a product arrives damaged, defective, incorrect, or improperly sealed, customers should not use it and should contact us promptly.
5. Customer Privacy
We treat personal and health-related information with care and use reasonable measures designed to protect it.
We collect and use information only for purposes described in our Privacy Policy, including processing orders, providing support, improving our services, preventing fraud, and meeting legal obligations.
6. Honest Communication
We aim to avoid misleading claims and do not guarantee that a product will produce the same result for every customer.
Individual responses may vary, and purchasing a product does not guarantee a particular medical or personal outcome.
7. Ethical Business Practices
We aim to:
Display prices and charges clearly
Explain shipping and refund conditions
Protect customers from fraudulent transactions
Handle complaints fairly
Respect applicable consumer rights
Review concerns about product quality or safety
8. Environmental Responsibility
Where reasonably practical, we aim to reduce unnecessary packaging, avoid waste, and work with fulfillment and shipping providers that support responsible operating practices.
9. Customer Responsibility
Responsible use also depends on customers providing accurate information, following product instructions, complying with applicable laws, and seeking professional medical advice when appropriate.
10. Lost, Missing, or Stolen Packages
If tracking shows that your package has been delivered but you cannot locate it:
Check around the delivery location and any designated safe place.
Ask household members, neighbours, or building management.
Confirm that the shipping address on your order is correct.
Contact the carrier for additional delivery information.
If the package remains missing, contact us at cs@bigeggplant.com as soon as possible. We will assist with a carrier investigation where appropriate.
A carrier investigation may be required before a replacement or refund can be considered. We are not responsible for packages lost or stolen after confirmed delivery, except where required by applicable law.
10. Contact Us
If you have a question or concern regarding our products, practices, or responsibilities, contact us at:
