This Privacy Policy explains how Big Eggplant (“Big Eggplant,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit bigeggplant.com, create an account, place an order, communicate with us, or otherwise use our website and related services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Information You Provide Directly
This may include:
Name
Email address
Telephone number
Billing and shipping addresses
Account login information
Order and transaction details
Customer-service communications
Product reviews, survey responses, or promotional entries
Information you submit through forms or questionnaires
Health-related information you voluntarily provide
Any other information you choose to provide
Payment Information
Payments are processed by third-party payment processors.
We generally do not directly store complete payment-card numbers or card security codes. Our payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.
Health-Related Information
If our website allows you to submit questionnaires, treatment information, medical history, symptoms, medication information, or other health-related details, we may collect and process that information to:
Provide the requested service
Review product or service eligibility
Process and fulfill your request
Communicate with you
Meet legal, safety, or regulatory obligations
Health-related information may be considered sensitive personal information under certain state laws.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect:
IP address
Browser and device type
Operating system
Device identifiers
Pages viewed
Links clicked
Referring website
Approximate location
Date and time of access
Shopping-cart activity
Checkout activity
Cookie and advertising identifiers
Interactions with emails and advertisements
We may collect this information through cookies, pixels, tags, server logs, analytics tools, and similar technologies.
2. How We Use Information
We may use personal information to:
Operate and maintain our website
Create and manage customer accounts
Process payments and fulfill orders
Arrange shipping and delivery
Provide customer service
Respond to questions, requests, or complaints
Send order, shipping, account, and service notifications
Detect and prevent fraud, abuse, and unauthorized transactions
Protect the security of our website and customers
Improve our products, website, and customer experience
Analyze website traffic and performance
Personalize website content
Send promotional emails or messages where permitted
Measure and improve advertising campaigns
Comply with legal, tax, accounting, safety, and regulatory obligations
Establish, exercise, or defend legal claims
Carry out other purposes disclosed when information is collected
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, remember customer preferences, understand website usage, and support advertising.
These technologies may include:
Essential cookies: Required for login, checkout, fraud prevention, security, and core website functions.
Preference cookies: Remember settings such as language, location, or shopping-cart contents.
Analytics cookies: Help us understand traffic, performance, and how visitors use the website.
Advertising cookies: Help us measure campaigns and display advertisements that may be more relevant to visitors.
You may be able to manage cookies through our cookie-consent tool or your browser settings. Disabling certain cookies may affect website functionality.
4. How We Disclose Information
We may disclose personal information to the following categories of recipients.
Service Providers
We may disclose information to companies that provide services on our behalf, including:
Website hosting
Payment processing
Order management
Warehousing and fulfillment
Shipping and delivery
Email and SMS communications
Customer support
Fraud detection
Data analytics
Website security
Advertising and marketing
Professional, accounting, and legal services
These providers may use information only as permitted by their agreements with us and applicable law.
Healthcare or Professional Service Providers
If a service offered through the website involves review by an independent healthcare professional, pharmacy, laboratory, or other professional provider, relevant information may be disclosed to that provider as necessary to deliver the requested service.
These providers may maintain separate privacy notices governing their handling of your information.
Advertising and Analytics Partners
We may allow analytics and advertising partners to collect identifiers, device information, and internet activity through cookies or similar technologies.
Under certain U.S. state privacy laws, this activity may be considered a “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.
We do not knowingly use health-related information for targeted advertising.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
Comply with applicable law or legal process
Respond to lawful requests from authorities
Enforce our agreements and policies
Investigate fraud or security incidents
Protect our rights, customers, employees, or the public
Prevent physical, financial, or other harm
Business Transactions
Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other business transaction.
5. Email and Marketing Communications
If you provide your telephone number and consent to receive text messages, we may send transactional or promotional messages in accordance with the consent you provided.
Message and data rates may apply. Message frequency may vary. You can opt out by replying STOP or following the instructions in the applicable message.
We do not sell or disclose SMS opt-in consent information to third parties for their independent marketing purposes.
6. SMS Communications
If you provide your telephone number and consent to receive text messages, we may send transactional or promotional messages in accordance with the consent you provided.
Message and data rates may apply. Message frequency may vary. You can opt out by replying STOP or following the instructions in the applicable message.
We do not sell or disclose SMS opt-in consent information to third parties for their independent marketing purposes.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide products and services
Maintain your account
Complete transactions
Meet legal, tax, accounting, and regulatory obligations
Resolve disputes
Prevent fraud
Enforce agreements
Protect our legitimate business interests
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it.
8. Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee that unauthorized parties will never defeat our security measures or access information improperly.
You are responsible for protecting your account credentials and should notify us immediately if you suspect unauthorized account activity.
9. Health Information and HIPAA
We are not responsible for delays caused by circumstances outside our reasonable control, including:
Carrier disruptions
Severe weather or natural disasters
Public holidays
Labor disputes
Transportation interruptions
Government actions or legal restrictions
Incorrect or incomplete delivery details
If we become aware of a significant delay, we will make reasonable efforts to keep you informed.
10. Children’s Privacy
Our website and services are intended for adults and are not directed to children.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.
If you believe a child has provided us with personal information, contact us at cs@bigeggplant.com.
COPPA applies to websites directed to children under 13 and general-audience websites that have actual knowledge they are collecting personal information from a child under 13. Federal Trade Commission COPPA guidance.
11. Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
Confirm whether we process your personal information
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Obtain a portable copy of certain information
Opt out of targeted advertising
Opt out of the sale or sharing of personal information
Limit certain uses of sensitive personal information
Withdraw consent where processing is based on consent
Appeal the denial of a privacy request
Receive equal service without unlawful discrimination for exercising privacy rights
These rights are subject to legal exceptions and may not apply in every situation.
To submit a privacy request, email cs@bigeggplant.com with the subject line “Privacy Request.”
We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.
12. California Privacy Notice
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to our business, California residents may have rights relating to access, correction, deletion, sale or sharing, sensitive personal information, and non-discrimination.
The California Attorney General summarizes applicable rights as including the rights to know, delete, opt out of sale or sharing, correct inaccurate information, and limit certain uses of sensitive personal information. California Attorney General’s CCPA guidance.
Categories Collected
During the preceding 12 months, we may have collected:
Identifiers
Customer-record information
Commercial information
Internet or electronic network activity
Approximate geolocation information
Audio, electronic, or visual information submitted to customer service
Professional information, if voluntarily provided
Inferences derived from customer activity
Sensitive personal information, including account credentials and voluntarily submitted health information
Sale and Sharing
We do not sell personal information for money.
However, the use of certain advertising cookies or pixels may be considered “selling” or “sharing” personal information under California law. Where required, California residents may opt out through our cookie settings, a Do Not Sell or Share My Personal Information link, or by contacting us.
Where applicable, we will process browser-based opt-out preference signals, including Global Privacy Control signals, as required by law. California recognizes Global Privacy Control as a method for submitting certain opt-out requests. California Attorney General’s GPC guidance.
We do not knowingly sell or share personal information belonging to consumers under 16.
13. Other U.S. State Privacy Rights
Residents of states with comprehensive consumer privacy laws may have additional rights.
Where applicable, you may submit a request to access, correct, delete, or obtain a copy of your personal information, or to opt out of targeted advertising, sale, or certain profiling.
If we deny your request, you may have the right to appeal by emailing cs@bigeggplant.com with the subject line “Privacy Appeal.”
14. Do Not Track
Some browsers transmit “Do Not Track” signals. Because there is no universally accepted standard governing these signals, our website may not respond to every Do Not Track signal.
Where required by applicable law, we recognize supported browser-based opt-out preference signals, such as Global Privacy Control.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, delivery services, healthcare providers, or other services.
We do not control and are not responsible for the privacy, security, or content of third-party services. You should review their privacy policies before providing information.
16. International Access
Our website is operated for customers in the United States.
If you access the website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.
Those countries may have privacy laws different from those in your location.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, or legal obligations.
The revised policy will be posted on this page with an updated “Last Updated” date. If legally required, we will provide additional notice or obtain consent before material changes take effect.
18. Contact Us
If you have questions, concerns, or privacy requests, please contact us:
