This Code of Conduct explains the standards expected from everyone using bigeggplant.com and communicating with our team.
1. Respectful Conduct
You must communicate respectfully with our employees, service providers, healthcare professionals, and other users.
Harassment, threats, discrimination, abusive language, or intentionally disruptive behavior will not be accepted.
2. Honest Information
You must provide accurate information when creating an account, placing an order, requesting support, or completing any questionnaire.
You must not provide false:
Identity or contact information
Medical or eligibility information
Prescription information
Payment information
Shipping details
3. Lawful Product Use
Products must be purchased and used lawfully, only by the intended customer and according to the product instructions and professional medical advice.
You must not:
Share prescription products
Resell or redistribute products
Purchase on behalf of another person
Use products for unlawful purposes
Attempt to bypass applicable purchase restrictions
4. Website Security
You must not interfere with the website or attempt to:
Access another customer’s account
Introduce malware or harmful code
Circumvent security controls
Scrape website data without permission
Manipulate checkout, pricing, or promotions
Use stolen or unauthorized payment methods
5. Promotions and Orders
Promotions must be used according to their stated terms.
Creating multiple accounts, using false information, manipulating discount codes, submitting fraudulent claims, or placing orders for unauthorized resale is prohibited.
6. Reviews and Communications
Reviews and other submitted content must reflect genuine experiences and must not contain:
False or misleading claims
Threats or harassment
Unlawful or defamatory material
Another person’s private information
Spam or unauthorized advertising
We may remove content that violates these standards.
7. Privacy
You must respect the privacy of other people. Do not submit another person’s personal, medical, account, or payment information without valid authorization.
Our collection and handling of personal information are explained in our Privacy Policy.
8. Enforcement
If this Code of Conduct is violated, we may:
Remove submitted content
Restrict website access
Suspend or close an account
Cancel or limit orders
Refuse future service
Report suspected fraud or unlawful conduct to relevant authorities
Any enforcement action will be taken in accordance with applicable law.
9. Contact Us
To report conduct that may violate this policy, contact:
