These Terms and Conditions (“Terms”) govern your access to and use of bigeggplant.com, including any purchases, content, features, products, and services made available through the website.
The website is operated by Big Eggplant (“Big Eggplant,” “we,” “us,” or “our”).
By accessing the website, creating an account, or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Refund and Returns Policy. If you do not agree, you must not use the website.
1. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use our website or purchase products from us.
By using the website, you represent that:
You are at least 18 years old.
The information you provide is complete and accurate.
You are using the website for lawful, personal purposes.
You are legally permitted to purchase, possess, and use the products in your location.
You will comply with all applicable federal, state, and local laws.
We do not currently operate a separate age-verification system. However, we reserve the right to request information reasonably necessary to verify eligibility, identity, payment authorization, prescription status, or legal compliance.
2. Medical Disclaimer
Information provided on the website is for general informational purposes only and is not intended to replace advice, diagnosis, or treatment from a qualified healthcare professional.
Nothing on the website should be interpreted as:
Medical advice
A medical diagnosis
A guarantee that a product is appropriate for you
A guarantee of any specific treatment outcome
A substitute for consultation with a licensed healthcare professional
Always consult a qualified healthcare professional before starting, stopping, or changing any medication or treatment.
Do not disregard professional medical advice or delay seeking medical assistance because of information found on this website.
3. Emergencies
The website does not provide emergency medical services.
If you believe you are experiencing a medical emergency, call 911 or seek emergency medical assistance immediately.
For questions about poisoning or accidental overdose in the United States, contact Poison Control at 1-800-222-1222.
4. Prescription Products
Certain products displayed or offered through the website may require a valid prescription under applicable law.
Where a prescription is legally required:
You must have a valid prescription issued by an appropriately licensed healthcare professional.
The prescription must be issued following a legally sufficient professional evaluation.
Any dispensing must be performed by an appropriately licensed pharmacy or authorized provider.
We or our service providers may request prescription or eligibility information.
We may refuse or cancel an order if applicable requirements are not satisfied.
Submitting an order does not guarantee that a prescription product will be dispensed or supplied.
You must not provide false medical, identity, prescription, or eligibility information. You must not purchase prescription products for resale or for use by another person.
5. Independent Healthcare Providers
If healthcare consultations, medical reviews, pharmacy services, or prescription services are made available through the website, they may be provided by independent licensed professionals or third-party organizations.
Unless expressly stated otherwise:
Big Eggplant does not control a healthcare professional’s clinical judgment.
A healthcare professional is solely responsible for their professional decisions.
Completing a questionnaire does not guarantee approval or treatment.
A provider may determine that a requested product is not appropriate.
Separate provider terms and privacy notices may apply.
Any disagreement concerning medical judgment should be addressed directly with the relevant healthcare provider.
6. Product Use
Products must be used only:
By the person for whom they were ordered or prescribed
For their intended purpose
In accordance with the label and accompanying instructions
As directed by a qualified healthcare professional
In compliance with applicable law
You must not:
Share medication with another person
Resell, redistribute, or export products
Use products after their expiration date
Use damaged or improperly sealed products
Exceed the instructed or prescribed amount
Combine products contrary to medical advice
Use products when contraindicated for you
You are responsible for reading all warnings, instructions, ingredient information, and safety information before use.
7. Tadalafil Safety Notice
Tadalafil may not be appropriate for everyone and may interact with other medications.
Do not use tadalafil together with nitrate medications or recreational drugs containing nitrates. Combining these substances may cause a dangerous drop in blood pressure.
Seek immediate medical assistance if you experience:
Chest pain
Severe dizziness or fainting
Sudden loss or reduction of vision
Sudden loss or reduction of hearing
A severe allergic reaction
An erection lasting more than four hours
Any other serious or unexpected reaction
This summary is not a complete description of all risks, interactions, warnings, or side effects. Review the product information and consult a qualified healthcare professional before use.
8. Accounts
You may be required to create an account to access certain features.
You are responsible for:
Providing accurate account information
Keeping information up to date
Protecting your password
Restricting access to your device and account
All activity occurring through your account
You must notify us immediately at cs@bigeggplant.com if you suspect unauthorized access.
We may suspend or terminate accounts that contain inaccurate information, appear fraudulent, violate these Terms, or create a legal, security, or safety risk.
9. Product Information
We make reasonable efforts to display accurate product descriptions, images, packaging, ingredients, strengths, quantities, prices, and availability.
However:
Colors and packaging may appear differently on different devices.
Manufacturers may update packaging or labeling.
Minor packaging differences do not necessarily mean that a product is incorrect.
Typographical or technical errors may occur.
Product availability may change without notice.
Information displayed on the website does not override the label, instructions, or advice provided by a qualified healthcare professional.
10. Orders
An order submitted through the website is an offer to purchase and is subject to our acceptance.
We may accept, reject, limit, place on hold, or cancel an order for reasons including:
Product unavailability
Pricing or description errors
Payment failure
Suspected fraud
Unusual order quantities
Shipping restrictions
Inaccurate customer information
Prescription or eligibility requirements
Safety concerns
Applicable legal or regulatory restrictions
Suspected resale or redistribution
An automated order-confirmation email only confirms that we received your order. It does not necessarily mean the order has been accepted or approved.
11. Prices, Payments, and Taxes
Prices are displayed in U.S. dollars unless otherwise stated.
You agree to pay:
The product price
Applicable shipping charges
Applicable sales or other taxes
Any other charges clearly disclosed before checkout
You represent that you are authorized to use the selected payment method.
Payments may be processed by third-party providers. We generally do not directly store complete payment-card details.
If a pricing or technical error occurs, we may cancel the affected order and issue a refund, even after an order confirmation has been sent.
12. Shipping and Delivery
Orders are shipped in accordance with our Shipping Policy.
Delivery dates are estimates and are not guaranteed. You are responsible for providing a complete and accurate delivery address.
Risk of loss and ownership of products pass as determined by applicable law and the relevant shipping arrangements.
If we cannot ship within the promised period, we will provide any delay notice, cancellation option, or refund required by applicable law.
13. Returns and Refunds
Returns, replacements, cancellations, and refunds are governed by our Refund and Returns Policy.
Because products may be ingestible or health-related, products generally cannot be returned after dispatch except where they are damaged, defective, incorrect, or otherwise eligible under our policy or applicable law.
Nothing in these Terms limits non-waivable consumer rights.
14. Promotions and Discount Codes
Promotions and discount codes:
May be subject to separate conditions
May have expiration dates
May be limited to one use per person, account, address, or household
May not be combined unless expressly stated
Have no cash value
May be modified or withdrawn before redemption
May not be sold or transferred
May be cancelled if used fraudulently or contrary to their terms
We may cancel orders involving unauthorized, manipulated, duplicated, or abusive use of promotional offers.
15. Subscriptions and Recurring Charges
If we offer a subscription or recurring-purchase program, the applicable price, billing frequency, renewal terms, and cancellation method will be disclosed before enrollment.
By enrolling, you authorize us or our payment provider to charge the selected payment method at the disclosed intervals until cancellation.
You may cancel according to the instructions provided through your account or by contacting cs@bigeggplant.com. Cancellation applies to future renewals and may not cancel an order that has already entered processing.
We will provide disclosures and obtain consent as required by applicable automatic-renewal and consumer-protection laws.
16. Acceptable Use
You must not:
Use the website for an unlawful or fraudulent purpose
Provide false identity, medical, prescription, payment, or shipping information
Attempt to obtain products for resale, diversion, or unlawful distribution
Interfere with website security or operation
Introduce malware or harmful code
Scrape, copy, or extract website content through automated means without permission
Attempt to access another customer’s account
Circumvent purchase limits or security controls
Use stolen or unauthorized payment methods
Impersonate another person
Infringe intellectual-property or privacy rights
Use the website in a way that harms us, our providers, or other users
We may restrict or terminate access when we reasonably believe these restrictions have been violated.
17. Intellectual Property
The website and its contents—including the Big Eggplant name, logo, graphics, product presentation, photographs, text, videos, software, layout, and design—are owned by or licensed to us and are protected by applicable intellectual-property laws.
We grant you a limited, revocable, non-exclusive, non-transferable right to access the website for personal, non-commercial use.
You may not reproduce, modify, distribute, publish, sell, license, reverse engineer, or commercially exploit website content without prior written permission.
18. Reviews and User Content
If you submit a review, photograph, comment, testimonial, or other content, you represent that:
You created it or have permission to submit it.
It is accurate and not misleading.
It does not violate another person’s rights.
It does not contain unlawful, defamatory, abusive, or harmful material.
It does not contain confidential medical or personal information belonging to another person.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute submitted content in connection with our website and business, subject to applicable privacy law.
We may remove user content at our discretion but are not required to monitor all submissions.
19. Third-Party Services and Links
The website may contain links to or integrations with third-party services, including:
Payment processors
Shipping carriers
Healthcare providers
Pharmacies
Analytics services
Advertising platforms
Social media platforms
We do not control and are not responsible for third-party services, content, availability, privacy practices, or security.
Use of third-party services may be governed by separate terms and privacy policies.
20. Disclaimer of Warranties
To the maximum extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
We do not warrant that:
The website will always be available or error-free.
All content will be complete or current.
Website defects will always be corrected.
The website will be free of viruses or harmful components.
Any product will produce a particular result.
Products will be appropriate for every individual.
Products may also be subject to warranties or disclaimers provided by their manufacturer, pharmacy, or supplier.
Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
21. Limitation of Liability
To the maximum extent permitted by law, Big Eggplant and its owners, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:
Use or inability to use the website
Reliance on website content
Unauthorized account access
Third-party services
Delivery delays
Improper product use
Failure to follow instructions or obtain medical advice
Sharing products with another person
Events outside our reasonable control
Where liability cannot legally be excluded, our aggregate liability relating to a purchase will not exceed the amount you paid for the product giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
22. Indemnification
To the extent permitted by law, you agree to indemnify and hold Big Eggplant and its affiliates, employees, contractors, and service providers harmless from claims, losses, liabilities, and reasonable expenses arising from:
Your violation of these Terms
Your unlawful use of the website
False information you provide
Unauthorized resale or distribution
Misuse or sharing of products
Your infringement of another person’s rights
This section does not apply where prohibited by law.
23. Governing Law
These Terms are governed by the laws of the State of [INSERT STATE] and applicable federal laws of the United States, without regard to conflict-of-law principles.
Any dispute not subject to a separate enforceable arbitration agreement must be brought in the state or federal courts located in [INSERT COUNTY AND STATE], unless applicable consumer law permits otherwise.
You and Big Eggplant consent to the jurisdiction of those courts.
24. Dispute Resolution
Before filing a formal legal claim, you agree to contact us at cs@bigeggplant.com and provide:
Your name
Your order number, if applicable
A description of the dispute
The resolution requested
The parties will attempt in good faith to resolve the dispute informally.
Nothing in this section prevents either party from seeking urgent injunctive relief or using a small-claims court where legally permitted.
25. Termination
We may suspend or terminate your access to the website if you:
Violate these Terms
Engage in fraud or abuse
Create a safety or security risk
Use the website unlawfully
Attempt unauthorized resale or distribution
Fail to satisfy applicable purchase requirements
Sections that by their nature should survive termination will remain effective, including intellectual-property, disclaimer, liability, indemnification, and dispute provisions.
26. Changes to These Terms
We may update these Terms to reflect changes in our services, business practices, or legal obligations.
Revised Terms will be posted on this page with an updated “Last Updated” date. Changes apply prospectively unless otherwise stated or required by law.
Your continued use of the website after revised Terms take effect constitutes acceptance of the revised Terms.
27. Severability
If any provision is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted or removed as necessary. The remaining provisions will remain in effect.
28. No Waiver
Our failure to enforce a provision does not waive our right to enforce it later.
29. Assignment
You may not transfer your rights or obligations under these Terms without our written permission.
We may assign our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.
30. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund and Returns Policy, and any additional terms displayed during checkout, constitute the entire agreement concerning your use of the website and purchases.
